Privacy Policy

Last Updated: February 2025

Bucket List Travels & Tours ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or interact with our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Make a booking or enquiry through our website or by contacting us directly
• Request a tailor-made journey or travel consultation
• Subscribe to our newsletter or mailing list
• Fill out a contact form or send us an email
• Leave feedback, reviews, or testimonials

This information may include:

• Full name, email address, phone number, and postal address
• Passport details and nationality (required for travel bookings)
• Date of birth and gender
• Travel preferences, dietary requirements, and special needs
• Payment and billing information
• Emergency contact details
• Travel insurance information

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device type (desktop, mobile, tablet)
• Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing Bookings: To arrange and manage your travel bookings, including flights, accommodation, tours, transfers, and activities
• Communication: To respond to your enquiries, send booking confirmations, itineraries, travel documents, and pre-departure information
• Personalisation: To tailor travel recommendations, offers, and experiences to your interests and preferences
• Marketing: To send you newsletters, promotional offers, and updates about our journeys and destinations (with your consent)
• Service Improvement: To analyse website usage, improve our services, and enhance the user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including immigration and travel requirements
• Safety & Security: To protect against fraud, unauthorised transactions, and other security concerns

3. Sharing Your Information

We may share your personal information with the following categories of third parties, strictly as necessary to provide our services:

• Travel Suppliers: Hotels, airlines, transport providers, tour operators, and activity providers who are involved in delivering your booked services
• Payment Processors: Secure third-party payment gateways to process transactions
• Government Authorities: Immigration, customs, and other regulatory bodies when required by law or for visa and travel permit purposes
• Insurance Providers: Travel insurance companies when you have purchased or claimed on travel insurance through us
• Analytics Partners: Third-party analytics providers (such as Google Analytics) to help us understand website usage patterns

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including navigation, form submissions, and security features
• Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and how we can improve the experience
• Functional Cookies: Remember your preferences and settings (such as language or region) to provide a more personalised experience
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

Our website may contain links to third-party websites, including hotel booking platforms, airline websites, and social media pages. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing your personal information.

We may also use the following third-party services:

• Google Analytics: For website traffic analysis and visitor behaviour insights
• Social Media Platforms: Facebook, Instagram, and YouTube for marketing and engagement
• WhatsApp Business: For customer communication and support
• Email Marketing Services: For sending newsletters and promotional communications

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmitted through our website
• Restricted access to personal information on a need-to-know basis among our staff
• Regular security reviews and updates to our systems and processes
• Secure storage of physical documents containing personal information

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest practicable standards.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Booking Records: Retained for a minimum of 7 years after the completion of your journey, as required for tax and legal compliance
• Enquiry Data: Retained for up to 2 years after your last interaction with us
• Marketing Data: Retained until you unsubscribe or request removal from our mailing list
• Website Analytics: Aggregated and anonymised data may be retained indefinitely for statistical purposes

8. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of any inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information, subject to legal retention requirements
• Right to Restriction: Request that we limit the processing of your personal information in certain circumstances
• Right to Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format
• Right to Object: Object to the processing of your personal information for direct marketing purposes
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided in Section 10 below. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children without parental or guardian consent. If we become aware that we have collected personal information from a child under 16 without appropriate consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Company: Bucket List Travels & Tours
• Email: info@bucketlisttravels.lk
• Phone: +94 11 234 5678
• Address: 43/15, Agoda Village, Old Kandy Road, Peliyagoda, Sri Lanka

We are committed to resolving any complaints about our collection or use of your personal information. If you have a complaint, please contact us first, and we will endeavour to resolve the matter promptly.